Terms of sale
The terms that apply when you buy from House of Hippo. Please read them before you order.
1. About us
houseofhippo.com is run by LL TECHNOLOGIES L.L.C, Office 203, Gargash Projects Building, Al Mankhool, P.O. Box 26610, Dubai, United Arab Emirates (Dubai trade licence 779361, VAT TRN 100327260400003). You can contact us at [email protected] or through our contact page.
2. Your order
When you place an order we send you an email confirming we've received it. Our contract with you starts when we email you to confirm your order has been dispatched. If we can't accept your order, for example because an item is out of stock or the price was shown wrongly, we'll tell you and won't charge you, or we'll refund you in full.
3. Prices and payment
Prices are in pounds sterling and include VAT where it applies. Delivery charges are shown at checkout before you pay. We take payment when you place your order. If we find an obvious pricing error we'll contact you before dispatching.
4. Delivery
Delivery options, prices and times are set out on our delivery & returns page. Your order is our responsibility until it's delivered to the address you gave us.
5. Cancelling and returning
You have the legal right to cancel your order within 14 days of the day it's delivered, without giving a reason, and we offer 30 days to return items. How to return and how refunds work is on our delivery & returns page.
6. Faulty items
Our products must be as described, of satisfactory quality and fit for purpose. If something is faulty or not as described, you're entitled to a repair, replacement or refund under consumer law. Email us and we'll put it right.
7. Product information
We describe and photograph our products as accurately as we can, but colours can look slightly different on different screens. Size guides are guidance; ask us if you're unsure. Items marked Coming soon can't be ordered until they're in stock.
8. Our responsibility to you
If we break these terms we're responsible for loss or damage you suffer that is a foreseeable result of our breach. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer. Our products are for domestic and private use, and we aren't responsible for business losses.
9. Events outside our control
We aren't responsible for delays caused by events outside our reasonable control. If one affects your order we'll let you know, and you can cancel and receive a full refund.
10. Designs and content
The Hippo Parade and House of Hippo names, logos, designs, photographs and text on this site belong to us or our licensors and may not be copied without permission.
11. Your personal data
We use your personal data as described in our privacy policy.
12. Law
These terms are governed by the law of England and Wales, and you can bring claims in the courts of England and Wales. If you live in Scotland, Northern Ireland or the European Union, you keep the protections of the consumer law where you live and can also bring claims in your local courts.
13. Changes
We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.
Last updated 23 October 2026.