Delivery & returns
Everything you need to know about getting your parcel, and sending something back if it isn't quite right.
Delivery
| Method | Price | Delivery time after dispatch |
|---|---|---|
| UK Standard, Royal Mail Tracked 48 | £4.95, free over £75 | 2 to 3 working days |
| UK Express, Tracked 24 | £8.95 | next working day |
| Europe (EU countries), tracked | £12.95 | 5 to 10 working days |
Free UK Standard delivery on orders over £75. All prices are in pounds sterling and include VAT. We pack and dispatch in-stock orders within 2 to 4 working days, and you'll get an email with tracking as soon as your parcel leaves us.
Items marked Coming soon can't be ordered yet. Tap Notify me on the product page and we'll email you when they land.
Orders to Europe
Depending on where your order ships from, the carrier in your country may charge import VAT or customs fees on delivery. If you'd like an estimate before ordering, email us at [email protected].
If something goes wrong
If your parcel hasn't arrived within 10 working days of dispatch in the UK (20 working days in Europe), or it arrives damaged or with the wrong item, email [email protected] with your order number. We'll trace it, and if it's lost or damaged we'll send a replacement or refund you in full.
Returns
Not quite right? You have 30 days from the day your order arrives to return it for a refund or an exchange of size or colour. Items need to be unworn and unwashed, with their tags on and in their original packaging.
- Change of mind or size swap: you pay the return postage. We recommend a tracked service and keeping your proof of postage.
- Faulty, damaged or wrong item: returns are free. We'll refund your return postage (please send us the receipt) or arrange collection.
- Delivery charge: if you return your whole order within 14 days of delivery, we also refund the standard delivery charge you paid.
How to return
- Email [email protected] with your order number, which item(s) you're sending back, the reason, and whether you'd like a refund or an exchange (and what for).
- We reply within 1 to 2 working days with the return address and any instructions.
- Pack the items securely and send them back within 14 days of emailing us.
Refunds
We refund to your original payment method within 7 working days of receiving your return, and always within 14 days. Your bank may take a few more days to show it. Exchanges are sent as soon as we receive your return, subject to stock.
Help us avoid returns
- Check the size guide on each product page; our sizes run from 3-4 years to 9-10 years. Not sure? Ask us before you order.
- Screens show colour differently, so real-life shades can vary slightly from the photos.
- Open your parcel carefully without scissors or blades so nothing gets snipped.
- On printed pieces you may see a faint square around the print. That's the pre-treatment that makes prints last, and it disappears in the first wash at 30°C.
Your legal rights
This policy is in addition to your legal rights as a consumer, including your right to cancel an online order within 14 days of delivery and your rights if goods are faulty or not as described. Nothing here affects those rights.
House of Hippo is run by LL TECHNOLOGIES L.L.C, Office 203, Gargash Projects Building, Al Mankhool, P.O. Box 26610, Dubai, United Arab Emirates (Dubai trade licence 779361, VAT TRN 100327260400003).
Last updated 23 October 2026.