Privacy policy

Who we are

houseofhippo.com, the home of Hippo Parade, is run by LL TECHNOLOGIES L.L.C, Office 203, Gargash Projects Building, Al Mankhool, P.O. Box 26610, Dubai, United Arab Emirates (Dubai trade licence 779361, VAT TRN 100327260400003). We are the controller of the personal data described here. Questions or requests: [email protected].

What we collect

• Order details: your name, billing and delivery addresses, email address, phone number, the items you buy and your order history.
• Payment: payments are processed by our payment provider. We receive confirmation that you paid and the last digits of the card; we never see or store your full card number.
• Your account: if you create one, your login email and password (stored encrypted), saved addresses and wishlist.
• Messages: anything you send us by email or the contact form, including return requests.
• Newsletter: your email address, if you sign up.
• Technical data: your IP address, browser and device type, the pages you visit on our site, and the cookies described in our cookie policy.

Why we use it

• To take payment, deliver your order, handle returns and keep you updated (needed to fulfil our contract with you).
• To answer your questions and look after your account (contract and our legitimate interest in good customer service).
• To keep accounting and tax records (legal obligation).
• To send our newsletter, only if you've asked for it (your consent, which you can withdraw any time with the unsubscribe link).
• To keep the site secure, prevent fraud and understand how it's used so we can improve it (legitimate interests).

Who we share it with

We never sell your personal data. We share only what each service needs to do its job:

• Delivery companies (such as Royal Mail): your name, address, email and phone, to deliver and track your parcel.
• Our payment provider, to process your payment securely.
• Our hosting and technology providers: our shop runs on our own servers in the United Kingdom (Oracle Cloud, London), with encrypted backups stored in the European Union (Cloudflare R2). Cloudflare also protects and speeds up the site, and Google Workspace handles our email.
• Authorities, when the law requires it.

Our company is based in the United Arab Emirates and your data is stored in the UK and the EU. Where it is accessed from or transferred outside the UK or the European Economic Area, we use the safeguards the law requires.

How long we keep it

Order and invoice records are kept for as long as tax and accounting law requires. Your account stays until you ask us to close it. Newsletter details are kept until you unsubscribe. Messages are kept for as long as needed to resolve your query.

Your rights

You can ask us to access, correct or delete your personal data, to restrict or object to how we use it, or to send it to you in a portable format, and you can withdraw consent at any time. Email [email protected] and we'll respond within one month.

If you're unhappy with how we've handled your data, please tell us first. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or to the data protection authority in your country.

Children

We make clothes for children, but our shop is for adults. We don't knowingly collect personal data from children.

Changes

We'll update this page if anything changes, and tell you by email if the changes are significant.

Last updated 23 October 2026.